Returns & Exchanges

At ORS Hair Care, we want you to be fully satisfied with your purchase; if you receive a damaged or incorrect item, you may return it within 30 days of delivery for a full refund or exchange. Please note that for hygiene and safety reasons, we can only accept returns on products that remain unopened and in their original packaging.

1

Initiate Your Request

Contact our customer support team via the online portal or email with your order number and a brief explanation of the reason for your return.

2

Prepare the Package

Securely pack the unused items in their original shipping box, ensuring all protective seals are intact to qualify for a reimbursement.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location to be sent back to our distribution center.

4

Receive Your Refund

Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing